Support starts with an exceptional customer experience. Designing and delivering one is the core of this work — and it's exactly what August will deliver in partnership with you.
Jewish Care Victoria provides a wide range of vital programs and services that support individuals and families at every stage of life. That verb — support — is critical to the success of this work, and a definitive factor in how we must approach the opportunity.
Brand design, CMS, platform selection, integrations, content strategy, search engine optimisation — these are important mechanisms for facilitating the experience. But none is the single critical factor in how customers understand, trust, and choose Jewish Care Victoria.
Customer experience is about how you feel.
So the questions that matter are human ones:
This is the experience your customers deserve. It's also the experience August will deliver in partnering with Jewish Care Victoria to do this work.
August offers an experienced team of highly awarded technology and experience-design specialists who understand the nuance, sophistication, and inherent challenges of the health, aged, and community care sectors.
We're deeply experienced in designing sophisticated, internationally award-winning customer experience platforms — and uniquely experienced in collaborating with aged care, healthcare, and community-care organisations.
We deliver through proven collaborative co-design, efficient stakeholder engagement, and human-centred product development. We'll work with you to identify the solution that aligns with your ongoing ambitions — no fixed agenda.
A proven track record delivering highly acclaimed projects of comparable scale and sophistication. You're partnering with a team that's done this before — and done it well.
Drawing on our proven approach, we offer multiple delivery pathways — each with a different risk profile — so you're empowered to approach the project in the way that best suits Jewish Care Victoria.
Each pathway draws on the same proven process, experience, and craft — and carries a different scope and risk profile. We'd relish the chance to walk you through them.
Our methodology is built to deliver absolute clarity, minimise risk, and set strong foundations for success. Every engagement is shaped around seven connected disciplines.
We deploy variable discovery tools — including our Red Team matrix — and scale the activities to suit the project. Whatever the shape, a key part of every discovery is structured stakeholder engagement:
We build the brief together — surfacing goals, constraints, audiences, and the truths that will shape the work.
We translate that shared understanding into a clear, sequenced plan everyone can see and trust.
We pride ourselves on transparency, collaboration, and making sophisticated things feel simple, engaging, and inspiring.
August is an award-winning marketing and creative technology consultancy. We've spent the past 20 years delivering sophisticated work with some of Australia's most trusted and celebrated organisations — across healthcare, social services, technology, aged care, government, non-profit, manufacturing, and the arts.
We're a member of the Society of Digital Agencies (SoDA) — an invite-only network for the world's best marketing leaders, creative visionaries, and technology innovators — and a proud B-Corp, certified to the highest standards of social and environmental performance, transparency, and accountability.
You won't find much about us out in the wild. That's intentional. We think differently about marketing: our greatest success comes from partnering with organisations to elevate every aspect of their marketing function — from planning, tooling, and process to strategy and culture — and creating tangible, long-term value.
We're also relentlessly focused on compounding value with our existing partners. We don't market to everyone, because we don't work with just anyone. It's part of why our average client relationship runs beyond six years. When we click with an organisation, we really click.
A tightly knit, multidisciplinary team is critical to an effective website project. Design, development, content strategy, UX, and SEO specialists operate in constant consultation — as an extension of your team. With every specialist involved at every key juncture, nothing falls through the cracks.
Director
A founder of August, Daniel brings over 20 years of strategic leadership across business strategy, psychology, experience design, pricing, and organisational development. His approach has delivered compounding success with Guide Dogs, A&L Windows, Corinthian Doors, Mercy Health, Baptcare, and St Vincent de Paul Society. Whether consulting, coaching, or collaborating, Daniel is most driven to see others win.
Senior Designer
Zoë brings more than 15 years across research, design, strategy, and product — connecting user insight with big-picture thinking. She excels at bridging disciplines to create intuitive, human-centred digital experiences. Zoë has led major design initiatives at Atticus, The Conversation, and The Wilderness Society, across a wide range of technology and environmental projects.
Team Lead
Profile to follow — bio in progress.
Technical Director
A founding member of August, Matt architected much of our engineering approach — combining strategic perspective with hands-on problem solving. His strength lies in designing scalable, progressive systems that balance robust technical integrity with exceptional experience. Pragmatic, composed, and deeply trusted, Matt ensures every solution is built to last and perform at the highest level.
Senior Content Strategist
Elliott turns complex ideas into clear, compelling narratives that move people to act. With deep experience across UX writing, information architecture, and research, he brings a rare blend of creativity and analytical thinking. Thoughtful, collaborative, and calm under pressure, Elliott ensures every word, message, and story is crafted with intent.
Senior Interaction Engineer
Profile to follow — bio in progress.
Senior Strategist + Analyst
With a penchant for finding the truth in numbers, Mike's work is imperative in proving efficacy. He establishes measurable KPIs and benchmarks across short-, medium-, and long-term horizons, and works with clients to define measurement strategies that ensure progress is evidence-led — driving growth, optimisation, and insight that reflects real customer behaviour.
We've delivered comparable, accessibility-led projects across healthcare, aged care, disability, community, and not-for-profit sectors — building complex, service-based information architectures that thousands of people rely on every day. A selection of case studies follows.
Other services
Brand refresh
Fundraising service
Brand awareness campaign
Merch / Uniforms design
Location signage design
Photography services
Social media templates
Search engagement marketing
Canva template creation
We're confident we can add serious, significant value for Jewish Care Victoria — and we'd relish the chance to talk through the pathways, and what a long-term partnership might look like.
